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Frequently Asked Questions |
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1) |
How much does it cost
to rent a moonbounce? |
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2) |
How long is a full day? |
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3) |
Can I
arrange for different set up and take down times? |
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4) |
Do I have to have the moonbounce delivered, can I pick it up myself? |
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5) |
Are your units clean? |
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6) |
How large are your moonbounces? |
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7) |
How much room do I need to set
up? |
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8) |
We live in an apartment/townhouse and don't have a yard large enough, how
can we still have a party for our child? |
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9) |
How many kids can safely
bounce at once? |
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10) |
How does the bounce stay inflated? |
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11) |
Can we set up the bounce on
concrete or asphalt? |
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12) |
The location that we wish to use is not close to electrical power, I guess
we can't have a bounce? |
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13) |
How do you keep the bounce from
floating away? |
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14) |
Can I cancel my reservation? |
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15) |
What if it is windy or rainy on the day of my reservation? |
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16) |
What do I do in the event that
we receive unexpected rain or high winds (>20 MPH) during our rental? |
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17) |
What do we do if there is an emergency? |
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18) |
Does Ups and Downs have
insurance? |
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19) |
What are my responsibilities as the renter of the bounce? |
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20) |
Can you provide an attendant
with our rental? |
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21) |
How safe are moonbounces? |
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22) |
How do I reserve a unit? |
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23) |
How can I pay for the unit? |
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24) |
How
much of a deposit is required to confirm a reservation? |
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25) |
What is you delivery area? |
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26) |
Do you provide special pricing to schools, churches and other non-profit
organizations? |
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27) |
We are having a festival and would like to have a moonbounce, but would like
for attendees to "pay-per-bounce". Do you provide this service? |
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1) |
How much does it cost
to rent a moonbounce? |
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Our rentals start as low as $60/hour*.
*3 hour minimum. |
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2) |
How long is a full day? |
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We will arrive to set up between 7am and
11am and return to take it down between 6pm and 9pm. Exact times
depend on the time of year,
sunset and our delivery schedule, however we are more than willing to
work with you if you have specific needs. |
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3) |
Can I arrange for different set up and take down times? |
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Sure! We will do our best to
arrange our delivery schedule around your schedule. While we cannot
accommodate these requests every time, we will will work with you to ensure
that you are not inconvenienced. |
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4) |
Do I have to have my rental delivered, can I pick it up myself? |
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That depends. If your rental
includes a moonbounce, unfortunately, no. Due to safety
concerns, we are required to set up and take down every rental. This
ensures your safety, as the units can be very heavy, as well as allows us an
opportunity to review the rules and regulations regarding the operation of
the unit. SAFETY FIRST!
If your rental DOES NOT include a moonbounce, you have
the option of picking up the rental items yourself. Rentals that are
not picked up and total less than $150.00 are subject to a $35.00 delivery
fee. |
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5) |
Are your units clean?
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Not only are our units are cleaned and
sanitized after every use, they are brand new as well. Our oldest
bounce was built in August of 2004. |
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6) |
How large are your moonbounces? |
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All of our units are 15' x 15' plus a 2'
step. This makes them approx 15' x 17' overall.
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7) |
How much room do I need to set up? |
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For our outdoor units, a 25' x 25' area
that is level, clear of any rocks, sticks, roots, etc that could puncture
the bounce is required. Also, if you have an in-ground sprinkler
system, make sure it is turned off and the sprinkler heads are not engaged. |
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8) |
We live in an apartment/townhouse and don't have a yard large enough, how
can we still have a party for our child? |
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It's true......many apartments/townhouses
don't provide a lot of room in for a bounce. However, there are
alternatives. Some potential ideas:
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Use a relatives house for the party
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For communions and other church related
events, look into using your church grounds
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If for a birthday, combine parties with
your child's friend that has a birthday close to your child's.
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County parks can usually be used for
parties. There is generally a small hourly fee associated with this. We have generators for rent
and will be more than happy to help you work out the details with the city
or county park authority.
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9) |
How many kids can safely bounce at once? |
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Depends on the size of the bounce and the
bouncers, however we provide the following maximum capacity numbers. |
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Unit Size |
Children 8 and under |
Children 8 - 12 |
Teens |
Adults |
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15' x 14' |
10 |
8 |
5 |
3 |
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10) |
How does the bounce stay inflated? |
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The bounce is inflated with a fully
enclosed blower motor unit that must stay on the entire time the bounce unit
is being used. The design of the blower is such that no moving parts are
exposed. This is a very important safety feature that you should take into
account whenever considering a rental. The blower unit must be located
within ~50 feet of an electrical outlet. |
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11) |
Can we set up the bounce on
concrete or asphalt? |
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While we prefer for safety reasons that
the bounce be placed on a level, grassy area, we also realize that this is
not always possible. As such, we provide rubber mats free of charge
that must be placed around the entrance to the bounce when setup on concrete
or asphalt. |
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12) |
How do you keep the bounce from
floating away? |
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While they are full of air, the bounces
themselves are quite heavy. However, they do need to be staked down to
avoid them "walking" around. To accomplish this we use large sandbags
at each corner when setting up on concrete or asphalt. When setting up
grassy areas, we use large stakes that are driven into the ground.
While these stakes do not go deep enough to hit utility lines, please let us
know if we will be setting up near items such as drainage lines or sprinkler
lines. |
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13) |
The location that we wish to use is not close to electrical power, I guess
we can't have a bounce? |
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Don't let that stop you. We have
generators available for only $75/day, including a full day of fuel, that
will power the blowers that inflate the bounce. |
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14) |
Can I cancel my reservation? |
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We realize that plans can change and we
will gladly refund 100% of your deposit when provided with at least 3 days
notice prior to your reservation date. If provided less than 3 days
notice, we will not refund deposits. Weather related cancellations are
only determined on the day of the rental and will result in a complete
refund of any deposit. |
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15) |
What if it is windy or rainy on the day of my reservation? |
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If the local forecast is calling for high
winds (> 15 MPH), or rain on the morning of your reservation, we will
contact you via phone to reschedule your reservation for another day or to
provide a refund of your deposit. Rescheduling is based on
availability for the day requested. If you feel that rain or wind is a
concern, please bring this to our attention PRIOR to your bounce being set
up. No Refunds will be provided once the bounce is set up. Ups
and Downs reserves the right to cancel a rental and provide a full refund of
your deposit if it is raining or rain is inevitable. |
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16) |
What do I do in the event that
we receive unexpected rain or high winds (>15 MPH) during our rental? |
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Given the frequency of afternoon
thundershowers and storms in our area, this is a valid concern. It is
important to remember that the bounce blower is powered by electricity and
that electricity and water don't mix well. If rain is encountered, ask
everyone to quickly and calmly exit the bounce. Once it is emptied,
unplug the blower and allow the unit to deflate.
DO NOT USE THE UNIT IN HEAVY RAIN OR HIGH WINDS!
Once the weather has passed, plug the blower back in, allow the unit to
inflate and have an adult dry the interior with a towel. This is very
important, as the vinyl is very slippery when wet. Once dry, the
bounce can be utilized again. |
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17) |
What do we do if there is an emergency? |
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In the case of an emergency, have
everyone exit the bounce calmly and quickly contact Ups and Downs at (703)
843-6231. |
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18) |
Does Ups and Downs have
insurance? |
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Definitely! Due to the high cost of
insurance, there are many companies out there that choose to not carry
insurance coverage. However, at Ups and Downs, we believe that this is
the most important requirement for running a moonbounce rental business.
As such, we are fully insured with a liability insurance policy covering
injury due to Ups and Downs' gross negligence. This statement in no way
implies legal responsibility. Please read your rental agreement. We
are happy to provide a copy of our insurance binder upon request. |
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19) |
What are my responsibilities as the renter of the bounce? |
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Our contract requires that an adult over
the age of 21 be home when the bounce is setup. We will review the
features of the bounce with this individual, as well as our safety
regulations. Additionally, we will review our emergency procedures
with this individual at the time of setup. An adult over the age of 21
MUST accompany the bounce anytime the
bounce is inflated. This person is responsible for the safety of the
children, as well as, the care of the equipment by making sure that
ALL safety rules and regulations are
followed. Aside from safety items, it is the responsibility of the
renter to provide for electrical power within 50ft of the bounce and a
level, open 20' x 20' area to set up in. |
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20) |
Can you provide an attendant
with our rental? |
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Absolutely! We will happily provide
an attendant for your rental to free you from having to worry about who is
watching the bounce. This must be requested at least 7 days prior to
your reservation day and there is an attendant charge of $25/hour. |
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21) |
How safe are moonbounces? |
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As long as the safety rules are followed
bounces are very safe. In fact, most accidents that arise from the use
of moonbounces are a direct result of the renters not following the posted
safety rules by allowing the unit to be overloaded, allowing the unit to be
used in high winds, etc. |
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22) |
How do I reserve a unit? |
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Take a look at our inventory and our
availability calendars to determine if the bounce or item that you would
like to rent is available. If it is, you may submit a reservation
request via our online request
form, contact us via email at
sales@upsanddownsrentals.com
or via phone at (703) 843-6231 and we will be happy to confirm your
reservation request. As our reservation system is not directly tied to
our web page calendars yet, we will provide final confirmation of
availability within 24 hours of your request. We will then tentatively
reserve your unit, mail, fax or email you a rental agreement and Safety
Rules and Regulations agreement for you to sign and return. Once we
have received your signed documents and your deposit, we will finalize your
reservation. |
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23) |
How
much of a deposit is required to confirm a reservation? |
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While you may pay up to 100% of the
rental fees up front if you like, we require that you provide a deposit
equal to 30% of the total charges or provide a credit card in order for us
to confirm the equipment for you. If you provide a credit card, it
will only be held and will not be charged, unless there is a last minute
cancellation. If this occurs, the 30% deposit fee would be charged. |
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24) |
How can I pay for the unit? |
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While cash is the ole standby, we will
happily accept a check or you may charge your rental to your Visa,
MasterCard, Discover or American Express Payment is due in full at the
time of setup. The delivery person will provide you with a copy of the
rules, review the safety procedures with you and collect final payment prior
to setting up the unit. |
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25) |
What is you delivery area? |
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We primarily serve Prince William County.
However, we are happy to deliver anywhere in the DC Metro Area. The
following trip fees pertain to rentals outside Prince WIlliam County, there
is never a trip few for deliveries inside Prince WIlliam County.
- More than 20 miles from the center of zip code 20112 -
$2.00/mile one way
- More than 40 miles from the center of zip code 20112 -
$3.00/mile one way The trip fee applies
to the entire distance, one way. In other words, if the delivery
location is 25 miles away, the trip fee would be $50.00. Distance is
determined by
MapQuest. Just plug 20112 into the Starting Zip Code field.
Our minimum rental fee is $150.00.
Rentals totaling less than $150.00 are subject to a additional $35.00
delivery fee. Alternatively, you have the option to pick up rentals
that do not include a moonbounce and this fee would be waived. |
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26) |
Do you provide special pricing to schools, churches and other non-profit
organizations? |
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Absolutely! Please
email us or call us at (703) 843-6231 for
details. We would love to work with you. Please note that a
moonbounce can make a great compliment to a non-profit fundraiser, such as a
carwash or other event. While the parents are getting the car washed,
it provides some fun for the kids and also provides instant "curb appeal"
for your function. |
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27) |
We are having a festival and would like to have a moonbounce, but would like
for attendees to "pay-per-bounce". Do you provide this service? |
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We definitely do! Please
email us or call us at (703) 843-6231 for
details. Be sure to ask about the other festival related "pay-per"
services that we can provide. |
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